This Privacy Policy describes how Sangwan Infotech Private Limited ("Sangwan Infotech", "we", "us", or "our") collects, uses, and shares information about you when you visit our website at sangwaninfotech.com or engage with our services. Please read this policy carefully. By using our website or services, you agree to the practices described below.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide to us, including:
- Contact information — name, email address, phone number, company name, and job title when you fill in our contact form, request a consultation, or send us an email.
- Project details — information about your IT environment, infrastructure requirements, or business needs that you share during a sales or onboarding conversation.
- Communications — the content of emails, support tickets, or chat messages you send us.
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information — IP address, browser type, operating system, device identifiers.
- Usage data — pages visited, time spent on pages, links clicked, referral URL, and navigation patterns.
- Cookies and similar technologies — as described in the Cookies section below.
Information From Third Parties
We may receive limited information about you from third-party sources such as business directories, referral partners, or publicly available professional profiles, solely for the purpose of understanding your business context before an initial conversation.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to enquiries — to reply to your messages, answer questions, and follow up on service requests.
- Providing services — to deliver, operate, and support the managed IT services you have engaged us for.
- Service communications — to send you updates, maintenance notifications, incident reports, and other information directly related to our service delivery.
- Improving our website and services — to analyse usage patterns and identify improvements to our website, processes, and service offerings.
- Legal compliance — to comply with applicable laws, regulations, legal processes, or enforceable government requests.
- Safety and security — to detect, prevent, or address fraud, security incidents, or technical issues.
We do not use your personal data for automated decision-making or profiling that has a significant effect on you.
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers — with trusted third-party vendors who help us operate our website or deliver our services (such as email service providers, cloud hosting platforms, and analytics tools). These parties are contractually obligated to use your data only as directed by us.
- Legal requirements — when we are required by law, court order, or government authority to disclose information.
- Protection of rights — when we believe disclosure is necessary to protect the rights, property, or safety of Sangwan Infotech, our clients, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, provided the receiving party agrees to honour this Privacy Policy.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encrypted transmission of data using TLS/HTTPS
- Access controls limiting data access to authorised personnel
- Regular security reviews of our internal systems
- Employee awareness and data handling procedures
While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if we become aware of a breach that affects your data.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Enquiry data — retained for up to 2 years after your last interaction if no service agreement is entered into.
- Client service data — retained for the duration of the service agreement and for up to 5 years thereafter for legal, audit, and financial record-keeping purposes.
- Website analytics — typically aggregated and anonymised within 26 months.
When your data is no longer required, we securely delete or anonymise it.
6. Your Rights
Subject to applicable law, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Deletion — request deletion of your personal data, subject to certain exceptions (such as legal obligations).
- Objection — object to processing of your data for specific purposes.
- Portability — request that we provide your data in a structured, machine-readable format.
- Withdrawal of consent — where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact us:
Sangwan Infotech Private Limited
📍 New Delhi, India